Contact Transit

 

Yakima Transit Dispatch Office

2301 Fruitvale Blvd.
Yakima, WA 98902
Office: (509) 575-6175
Fax: (509) 576-6414
Email: asktransit@yakimawa.gov

Yakima Transit Center

104 S. 4th Street

Dial-A-Ride

Information Line (509) 575-6054
Trip Reservation Line (509) 248-1119

Transit Administration

Administration Main Line – (509) 575-6175

Yakima Transit Dial-A-Ride Program – (509) 576-6426

Medstar – (509) 248-2004

Central Washington Airporter Shuttle/Yakima-Ellensburg Commuter – 1-866-235-5247

Marketing – (509) 576-6426

Planning & Grants – (509) 576-6422

Bus Sales and Purchases – (509) 576-6412

Comments/Complaints

Comments and Complaints can be filed with Yakima Transit at any time via mail to 2301 Fruitvale Blvd, Yakima, WA 98902, emailed to transit@yakimawa.gov, or by phone 509-575-6175. Please indicate in the subject line of your email or letter what type of complaint it will be. Yakima Transit had different processes for different types of complaints.

Customer Complaint Form

Yakima Transit Complaint Form – Alt

Complaints of Unfair Competition Policy

Customer Complaint Policy

If the complaint is a civil rights complaint (discrimination based on a disability, race, gender, or any other protected class), please use the following form:

Title VI Complaint Form

Title VI Complaint Form- Spanish 

Customer Complaint Policy

Discrimination complaints on the basis of a disability please contact Yakima Transit Field Operations Supervisor, Jeff Beaver, via email at jeff.beaver@yakimawa.gov or via phone at 509-575-6456, if mailed or emailed please use the following form:

ADA Complaint Policy and Form

Lost and Found

Call the information office (509) 575-6175 Mon-Sat.

Be prepared to tell us the route name and number and the date and time you were riding. Found items are typically turned into the Transit Ticket Window at the Transit Center Downtown, feel free to check with the attendant there first.  Articles are generally kept for one week and then donated to a local charity. Yakima Transit is not responsible for any lost personal property.

Yakima Transit Reasonable Modification Policy

Yakima Transit (City of Yakima, Transit Division) is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers. To ensure equality and fairness, Yakima Transit is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities.  Requests for modifications can be made by calling Yakima Transit at (509)575-6054 or emailing Ask Transit at transit@yakimawa.gov.

Información en español

(509) 576-6423

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